Retail Sales Associate Spanish Bilingual

Verizon • Boynton Beach, FL

10d • $16 - $21 • Onsite

About The Position

As a full-time, onsite Verizon Retail Sales Associate, you’ll work in a retail store to sell products and services, provide exceptional customer service, and help customers find technology solutions that meet their needs. The role includes generating sales, building customer connections, recommending solutions, closing sales, and developing product, merchandising, inventory, and operational knowledge through ongoing training. You may also contact interested Verizon customers by phone or text and represent Verizon at sponsored community events outside the store.

The position also involves attending to retail customers, resolving customer issues, providing an omnichannel experience, and using digital tools to simplify customer interactions and enable touchless and self-service options. You’ll help grow revenue through new accounts and value-added services, work toward performance targets across locations as part of one team, coordinate and assess sales promotions, assist customers with high-price items, coach sales staff on product presentations, identify improvements to merchandising, inventory, and systems, troubleshoot sales-related problems, and explain product features, benefits, and financing.

The role requires fluent English and Spanish, a high school diploma or GED, and at least one year of relevant experience. The scheduled workweek is 40 hours. Employees must be willing to work evenings, weekends, and holidays, and may have opportunities to pick up additional shifts. Base pay is $16.00–$21.00 per hour, with the opportunity to earn commissions; eligible bilingual employees in eligible locations may receive an additional $3,000 annually after passing a language assessment. Compensation varies by geography, hours worked, and performance.

Requirements

• High school diploma or GED.
• One or more years of relevant experience, demonstrated through work experience and/or military experience.
• Fluency in English and Spanish.
• Willingness to work evenings, weekends, and holidays; schedules are provided four weeks in advance.
• Openness to picking up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales by using technology knowledge and customer service skills.
• Identify customers’ needs by building connections and asking questions.
• Recommend products and solutions that address customer needs.
• Close sales and provide simple, intuitive technology solutions.
• Develop knowledge of operational functions, merchandising, and inventory through ongoing training.
• Place outbound calls and send text messages to interested current Verizon customers.
• Engage with the community at off-site Verizon-sponsored events to grow the customer base.
• Attend to retail customers, sell products, and resolve customer issues.
• Provide customers with an omnichannel experience and use digital tools to simplify their experience and support touchless and self-service options.
• Drive growth and revenue through new accounts and value-added services while working toward performance targets across locations.
• Coordinate sales promotions and participate in their development and assessment.
• Greet and assist customers purchasing high-price items.
• Coach sales staff in product presentations.
• Identify process improvements in retail merchandising, inventory, and systems.
• Investigate, troubleshoot, and resolve sales-related problems.
• Provide information about product features, benefits, and financing.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Paid parental leave, including eight weeks for eligible new parents and potentially up to 16 weeks for the birthing parent when paired with short-term disability.
• Up to $8,000 per year in tuition assistance.
• Discounts of up to 50% on Verizon products and services.
• Additional discounts on attractions, automotive, travel, and more.
• Sales recognition programs and incentives, which have included all-inclusive domestic and international travel and gifts.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Up to eight company-paid holidays per year.
• Up to six personal days per year.
• Adoption assistance.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED