Retail Sales Associate Part Time
About The Position
The Retail Sales Associate promotes BJ’s membership programs and supports the member experience. The role involves acquiring and renewing memberships, explaining membership options and the co-brand credit card, and assisting members with questions, merchandise returns, exchanges, product lookups, and pickups. The associate also helps with Buy Online and Pick Up In Club orders, follows club policies and procedures, and may work in other departments as needed. The position emphasizes friendly, efficient service; resolving or escalating member concerns; achieving established business benchmarks; maintaining a safe and positive environment; and contributing to clean, organized club standards. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Prior front-line/customer service or sales experience is preferred.
- Results-driven, with proven success in achieving goals.
- Basic math skills are preferred.
- Computer proficiency is preferred.
Nice To Haves
- Prior front-line or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
- Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies and practices.
- Work toward business-established goals and benchmarks.
- Explain BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership questions, credit card applications, general inquiries, issues, returns, exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
- Maintain club policies and procedures and contribute to daily club standards, including stocked merchandise, promotional execution, accurate signage, and clean, organized spaces.
- Work in other departments and perform other duties as assigned.
- Provide friendly, efficient service and help maintain a safe, positive environment for members and team members.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
- Medical plan options.
- Optional dental and vision coverage.
- Health Savings Account (HSA) and flexible spending account options.
- 401(k) retirement savings plan with company match for eligible team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
