Retail Sales Associate Part Time

BJ's Wholesale Club • Exton, PA

7d

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, supports membership acquisition and retention, and provides efficient member service. The role also handles membership and credit card questions, merchandise returns and exchanges, product lookups, and member pickups, including assisting with Buy Online and Pick Up In Club orders. Team members follow club policies and procedures, help maintain a safe and positive environment, and work collaboratively to meet business goals and daily club standards. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior frontline or customer service experience preferred.
• Previous sales experience preferred.
• Results-driven, with proven success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools.

Responsibilities

• Promote BJ’s membership value proposition, including acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business benchmarks and goals for membership sales and related results.
• Understand BJ’s membership options and co-brand credit card.
• Provide member service as a first point of contact for membership matters, credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and retention procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders.
• Follow club policies and procedures and support compliance.
• Help maintain GOLD member service standards and daily club standards, including greeting and assisting members and maintaining stocked merchandise, accurate signage, and clean, organized spaces.
• Understand how to access and read departmental production or financial performance reports and how consistent execution affects business results.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and access to optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed