Retail Sales Associate Part Time

BJ's Wholesale Club • Fort Myers, FL

4d

About The Position

The Retail Sales Associate promotes and sells BJ’s membership and loyalty programs, including acquisition, renewal, upgrades, and cross-selling. The role also provides member service for merchandise returns, exchanges, product lookups, pickups, credit card applications, and general inquiries. The associate works toward established sales and performance goals, follows club policies and procedures, resolves member concerns, and may assist with Buy Online and Pick Up In Club (BOPIC) orders or work in other departments as needed. The stated availability is 7:45 a.m. to 1:30 p.m. on weekdays and weekends.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Availability from 7:45 a.m. to 1:30 p.m. on weekdays and weekends.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Results-driven approach with proven success in goal achievement.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, member perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and sales goals.
• Understand BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with BOPIC orders.
• Maintain club policies and procedures and support a safe, positive, clean, and organized club environment.
• Deliver member service according to GOLD standards, including greeting, anticipating needs, and showing appreciation.
• Work collaboratively toward club standards, stocking and promotional execution, accurate signage, and department goals.
• Understand how to access and read department production or financial performance reports.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed