Retail Sales Associate - Part Time

Sunnyside•Lancaster, PA

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products that meet their needs. The role represents the company’s mission to normalize and professionalize cannabis, using customer service, product knowledge, and compliance with state regulations to deliver a high-quality experience. Responsibilities span the customer lifecycle, from check-in and consultation through order fulfillment and checkout, with regulatory compliance central to all tasks. The position offers training in cannabis product knowledge, industry compliance, customer interactions, and consultative selling. It combines customer service, problem solving, inventory management, teamwork, and technical tasks. Dispensaries are typically open seven days a week, and part-time schedules are 15–25 hours per week, usually centered on peak hours. Employees need flexibility to work opening and closing shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or up to 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience preferred.

Responsibilities

Greet customers and provide a welcoming, high-quality experience.
Build customer relationships by asking about and listening attentively to their needs.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify the accuracy of customer orders and ensure they are dispensed promptly.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts and keep product stock organized and compliant.
Help managers organize sales-floor merchandise and product displays.
Follow store security measures and safety requirements.
Help keep the store clean and organized for customers and the team.
Escalate employee or customer issues to management.