Retail Sales Associate - Part Time

Curaleaf•West Palm Beach, FL

12d•Onsite

About The Position

Curaleaf is hiring a part-time Retail Sales Associate to represent the brand and provide customers with knowledgeable, personalized assistance exploring cannabis products. The role focuses on creating a welcoming, inclusive, and engaging customer experience, building trust, recommending products, and supporting customers throughout purchases in a fast-paced retail environment. The associate supports day-to-day store operations, including opening and closing, cash handling, checking IDs, updating customer profiles, processing transactions, maintaining store cleanliness and stock, and assisting with inventory and online orders. The role also involves meeting sales goals, communicating promotions and product updates, and working collaboratively with the store team. The position is based in West Palm Beach, Florida, with availability for 5–25 hours and weekends strongly preferred.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation skills and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Strong conflict resolution skills and composure under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to teamwork.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally to provide an exceptional customer experience.
Build customer connections, ask thoughtful questions, and provide personalized product advice.
Address customer concerns and resolve issues to support customer satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check IDs, update customer profiles, and process transactions accurately.
Keep the sales floor and backroom clean, organized, and stocked.
Support inventory activities, including restocking, fulfilling online orders, and product counts.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight deals and complementary items at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment and take on additional duties as needed.