Retail Sales Associate - Part Time

Sunnyside•Philadelphia, PA

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products that suit their needs. The role represents Cresco Labs’ mission to normalize and professionalize cannabis and delivers a customer experience grounded in product knowledge, customer service, and compliance with state and company regulations. The Wellness Advisor supports customers throughout the full dispensary lifecycle, from check-in and consultation through order fulfillment and checkout. The position combines customer service and consultative sales with problem solving, inventory management, teamwork, and technical tasks. Part-time schedules are 15–25 hours per week and are typically based around peak hours. Dispensaries are generally open seven days a week, and flexibility across opening and closing shifts, weekends, and holidays is valued.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and help provide a best-in-class experience.
Build customer relationships by asking about and listening attentively to customer needs.
Educate customers about cannabis products and their varying effects to assist with product selection.
Use effective selling and cross-selling techniques.
Verify customer identification and other required documentation.
Help verify that orders dispensed to customers are accurate and completed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system and follow standard operating procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with applicable regulations.
Help managers organize sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help keep the store clean and organized for customers and team members.
Escalate employee or customer issues to management.