Retail Sales Associate - Part Time

Sunnyside•Philadelphia, PA

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products that meet their needs. The role represents Cresco Labs’ mission to normalize, professionalize, and revolutionize cannabis while providing a high-quality customer experience through customer service, product knowledge, and adherence to state and company regulations. Wellness Advisors support the customer lifecycle from check-in and consultation through order fulfillment and checkout. The role combines consultative selling, problem-solving, inventory management, teamwork, technical skills, and customer service. Training is provided in fundamental cannabis product knowledge, industry compliance standards, and customer interactions. Dispensaries are typically open seven days a week; part-time schedules are 15–25 hours per week and are typically based around peak hours.

Requirements

High school diploma or equivalent.
At least 1 year of customer-service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer-service skills and ability to engage with customers.
Ability to learn and professionally apply technical and product-related information in a consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or up to 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a best-in-class experience.
Build customer relationships by asking about and listening attentively to their needs, fostering a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify that orders dispensed to customers are accurate and completed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts and keep product stock organized and compliant.
Assist managers with organizing sales-floor merchandise and product displays.
Follow store security measures and safety requirements according to company procedures.
Help keep the store organized and clean for customers and team members.
Escalate employee or customer issues to management.