Retail Sales Associate Part Time

BJ's Wholesale Club • Roanoke, VA

5d

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, including acquiring members, renewing and upgrading memberships, and cross-selling loyalty programs and the co-brand credit card. The role also provides member support for merchandise returns, exchanges, pickups, BOPIC orders, and general service inquiries. The associate delivers efficient, courteous service, resolves or escalates member concerns, and supports club policies, procedures, safety, and daily operating standards. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior frontline or customer service experience, or previous sales experience, is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, member perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established sales benchmarks and goals.
• Understand BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and contribute to a safe, positive environment.
• Support daily GOLD member and club standards, including friendly service, stocked items, executed promotional plans, accurate signage, and clean, organized spaces.
• Work as part of the team, adapt to changing needs, and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
• Three medical plan options, plus optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed