Part-Time Retail Sales Associate - 5-15 hours/week Thursdays, Fridays, and Saturdays
About The Position
The Retail Sales Associate works in Surterra Wellness retail locations, serving patients and customers as a product and industry expert. The role provides knowledgeable recommendations and exceptional service, helps create an inclusive store environment, and builds lasting customer relationships. Surterra Wellness is a retail brand under Parallel, a multi-state cannabis company operating in Florida, Massachusetts, and Texas. This part-time position requires availability Thursdays, Fridays, and Saturdays, with shifts of 3–5 hours and a total of 5–15 hours per week. The associate assists customers and caregivers with cannabis product information, participates in patient intake and order processing, maintains accurate records in accordance with applicable regulations and HIPAA, resolves or escalates customer concerns, and keeps the store clean.
Requirements
- Must be at least 21 years old.
- High school diploma or equivalent.
- Valid government-issued photo ID.
- Availability Thursdays, Fridays, and Saturdays; must also be flexible regarding work schedules, including evenings, weekends, and holidays.
- One year of experience in retail or a related customer-service-critical industry.
- Comfort operating a computer and other office machinery.
- Strong attention to detail and ability to multitask and manage time effectively.
- Excellent communication and organizational skills.
- Ability to manage difficult situations and resolve them promptly and professionally.
- Proficiency with Microsoft Office Suite.
Nice To Haves
- Experience in the cannabis industry.
Responsibilities
- Provide service that exceeds customer expectations and build rapport using the established customer service model.
- Offer customers and caregivers cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods, and administration.
- Participate in patient intake and enter and maintain appropriate paperwork and patient records.
- Receive, prepare, and complete patient orders and sales accurately using the point-of-sale system.
- Maintain accurate activity and customer records in accordance with state, local, and federal regulations.
- Protect sensitive patient information in accordance with HIPAA requirements.
- Escalate customer conflicts or complaints appropriately and support long-term patient relationships and brand loyalty.
- Maintain store cleanliness daily.
Benefits
- Employee discount.
- Paid time off.
- Paid parental leave.
- Flexible work arrangements.
- 401(k) enrollment.
- Pet insurance.
- Tuition reimbursement programs.
- Medical, vision, and dental benefits for full-time employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
