Retail Sales Associate Part Time

BJ's Wholesale Club • Easton, MD

9d • Onsite

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, supports membership acquisition and retention, and provides member service. The role also assists with merchandise returns, exchanges, pick-ups, product lookups, membership questions, and credit card applications. Associates follow club policies and procedures, help maintain a safe and positive member experience, and may work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Prior front-line/customer service or sales experience is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.
• Ability to occasionally lift objects up to 50 pounds; lifting and moving heavier or awkward objects may be required with assistance.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, member perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies.
• Work toward business-established goals and benchmarks.
• Understand BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership and credit card applications, questions, issues, merchandise returns and exchanges, product lookups, and pick-ups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures.
• Perform other assigned duties, including working in other departments as needed.
• Provide efficient, friendly service and help maintain a safe, positive environment for members and team members.
• Contribute to daily GOLD Member and club standards, including greeting members, keeping merchandise stocked, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the employee’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed