Retail Sales Associate, Briarwood - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, provide personalized recommendations, and connect them with suitable products and services. By engaging customers, using product knowledge, and applying smart selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. The role is broader than cashiering and centers on customer service, teamwork, and creating welcoming experiences. You help keep the sales floor and fitting rooms clean, organized, and inviting. At the start of the day, colleagues review sales goals, learn about new arrivals, popular items, trends, and promotions, and prepare to assist customers. During the day, they welcome and engage customers, maintain the sales floor, recover fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Ability to work independently and contribute to a team.
- Ability to adapt to changing priorities and be resourceful.
- Ability to use electronic devices, including handheld equipment and cash registers.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Engage customers with genuine hospitality, learn their needs, and provide personalized product and service recommendations.
- Use product knowledge and smart selling behaviors to meet sales goals and build customer loyalty.
- Welcome customers and create friendly, personal conversations that encourage lasting customer relationships.
- Review sales goals and stay informed about new arrivals, top-selling items, current trends, and promotions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
- Update signs and pricing and support merchandise moves as needed.
- Share loyalty program benefits and ensure customers have what they need before ending each interaction.
- Collaborate with colleagues and support one another in serving customers and the community.
- Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
