Retail Sales Associate - Part Time

Curaleaf•Hanover, MA

4d•Onsite

About The Position

Curaleaf is hiring a part-time Retail Sales Associate to represent its cannabis brands and provide customers with a welcoming, informative, inclusive, and engaging retail experience. The associate helps guests explore products, offers personalized recommendations, processes purchases, and builds customer trust and loyalty in a fast-paced, compliance-driven store environment. The role supports daily store operations, including opening and closing, cash handling, ID checks, customer profile updates, transaction processing, maintaining store cleanliness and stock, and assisting with inventory and online order fulfillment. The associate works collaboratively with the team, stays current on products and promotions, and contributes to store sales goals and customer satisfaction. The position is located at 2001 Washington St #B, Hanover, MA 02339, with availability of 4–29 hours per week. Weekend availability is strongly preferred. Employees may need to work varied shifts, including evenings, weekends, holidays, and occasional overnights.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and customer satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn tools used for store operations and customer engagement.
Time management and organizational skills.
Effective de-escalation skills and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Strong conflict resolution skills and composure under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to teamwork.

Nice To Haves

Sales experience involving KPI tracking and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally to provide an exceptional customer experience.
Build customer relationships, ask thoughtful questions, and provide personalized product advice.
Address customer concerns professionally and resolve issues to support customer satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow store procedures and regulations.
Check customer IDs, update profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory activities, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight deals and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment and take on additional duties as needed.