Retail Sales Associate Part Time

BJ's Wholesale Club • Clearwater, FL

12d

About The Position

The Retail Sales Associate promotes BJ’s membership programs and provides service to members. The role includes acquiring, renewing, upgrading, and cross-selling memberships; assisting with merchandise returns, exchanges, pick-ups, and member inquiries; and supporting BOPIC orders. The associate delivers a positive member experience while following club policies, procedures, and standards. Availability is needed Saturday through Wednesday, 1 p.m. to 10 p.m., for five-hour shifts.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Maintain a friendly and positive attitude and act with honesty and integrity.
• Work collaboratively with respect for inclusion and diversity.
• Support a safe and positive environment for members and team members.
• Prior frontline/customer service or sales experience preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.
• Availability Saturday through Wednesday, 1 p.m. to 10 p.m., for five-hour shifts.

Nice To Haves

• Prior frontline/customer service or sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s membership acquisition, retention, perks, and member experience.
• Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies.
• Work toward goals and benchmarks for membership sales and business results.
• Maintain an understanding of BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership and credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pick-ups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to PIC or MOD when necessary.
• Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
• Follow club policies and procedures and support their application and compliance.
• Deliver service excellence, de-escalate concerns, and help maintain a safe, positive member experience.
• Meet GOLD member standards, including greeting, anticipating, and appreciating members and maintaining fast, friendly, full, fresh, and clean service.
• Work with the team to meet club standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Understand how to access and read production and/or financial performance reporting for the department, and recognize how execution affects business results.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, plus optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed