Retail Sales Associate - Part Time

Curaleaf•Orlando, FL

9d•Onsite

About The Position

Curaleaf is hiring a part-time Retail Sales Associate to represent the brand and help customers explore cannabis products. The associate provides welcoming, informative, inclusive, and engaging service, offers personalized product recommendations, handles purchases, and builds customer trust in a fast-paced retail environment. The role also supports store operations, including opening and closing, cash handling, ID checks, accurate transaction processing, maintaining store standards, and assisting with inventory and online orders. Associates work with the team to meet sales goals, keep up with promotions and product updates, and contribute to a positive customer experience.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Conflict resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to working well within a team.

Nice To Haves

Sales experience involving KPI tracking and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and provide an exceptional customer experience.
Build customer relationships, ask thoughtful questions, and offer personalized product advice.
Address customer concerns and resolve issues to support customer satisfaction.
Encourage guest loyalty by enrolling customers in rewards programs.
Work collaboratively to maintain a respectful, inclusive, and upbeat team atmosphere.
Help open and close the store, handle cash, and follow required procedures and regulations.
Check IDs, update customer profiles, and process transactions accurately.
Keep the sales floor and backroom clean, organized, and stocked.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight deals and complementary products at checkout.
Stay current on promotions and product updates.
Adapt to changing priorities and take on additional duties as needed.