Retail Sales Associate - Part Time

Curaleaf•Harrisburg, PA

4d•Onsite

About The Position

As a part-time Retail Sales Associate at Curaleaf, you’ll represent the brand and help customers explore cannabis products while delivering excellent service. You’ll create a welcoming, informative, inclusive, and engaging experience by learning about customers’ needs, offering personalized product guidance, processing purchases, and building trust. The role supports sales goals, store operations, inventory, and a clean and organized retail environment in a fast-paced, compliance-driven setting.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Solid time-management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency.
Proactive, positive approach to resolving customer issues.
Strong conflict-resolution skills and composure under pressure.
Initiative and a team-first attitude, including readiness to support store leadership.
Ability to build rapport and lasting customer relationships.
Collaborative approach and commitment to working well within a team.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and provide an exceptional customer experience.
Build genuine customer connections, ask thoughtful questions, and offer personalized product advice.
Address customer concerns and resolve issues to support satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check customer IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet sales goals through upselling, trust-building, and product knowledge.
Highlight promotions and complementary items at checkout.
Keep current on promotions and product updates.
Adapt to changing priorities in a fast-paced retail environment and take on additional duties as needed.