Retail Sales Associate (Seasonal)
About The Position
Retail Sales Associates help New Balance stores operate smoothly and provide exemplary customer service. Using product knowledge and proper selling techniques, they assist customers throughout the transaction process and represent the New Balance brand positively. Associates use the GUEST service model to greet customers, understand their needs, educate them about product features and benefits, solve problems or answer questions, and complete transactions through suggestive and multiple-item selling and effective closing. The role also involves measuring and fitting customers with appropriate New Balance products, informing customers about promotions, maintaining a neat, organized, well-stocked sales floor, and ensuring items are properly labeled and price-marked. Associates help protect merchandise by greeting customers, handling security tags, monitoring merchandise, and reporting shrinkage or security violations. They must follow safety regulations, including proper lifting procedures, and report accidents and near misses promptly.
Requirements
- Must be 18 years of age or older.
- Strong customer service and verbal communication skills.
- Demonstrated ability to flourish in a team environment.
- Familiarity with cash register functions.
- Ability to quickly perform basic math.
- Willingness to work a flexible schedule that may include weekends and holidays.
- Ability to lift 4 lbs. frequently and a maximum of 8 lbs. occasionally; kneel or squat frequently; move product boxes up to 50 lbs. with assistance if necessary; stand for extended periods; climb ladders occasionally; and climb and descend stairs frequently, depending on location.
Nice To Haves
- Past retail experience is preferred but not necessary.
- Being a people person.
Responsibilities
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
- Greet customers and make contact, understand their needs, educate them about product features and benefits, solve problems or answer questions, and complete sales through suggestive selling, multiple selling, and effective closing.
- Correctly measure and fit customers with appropriate New Balance products.
- Inform customers about current promotions.
- Keep the sales floor neat, organized, and well stocked.
- Ensure items are properly labeled and price-marked.
- Protect products by greeting customers, attaching and detaching security tags, monitoring floor merchandise, and reporting shrinkage and security violations.
- Follow safety regulations, including proper lifting procedures, and promptly report accidents and near misses.
Benefits
- Temporary associates are provided three options for medical insurance, dental insurance, vision insurance, and an associate discount.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
