Retail Sales Associate Part Time
About The Position
The Retail Sales Associate promotes BJ’s membership programs by acquiring new members and supporting member retention, renewals, upgrades, and cross-selling. The role also provides customer service for membership and credit card questions, merchandise returns and exchanges, product lookups, and order pickups, including BOPIC orders. Associates are expected to follow club policies, deliver a safe and positive member experience, work collaboratively, and support club standards and business goals. Availability is needed Saturday through Wednesday, 1 p.m. to 10 p.m., for five-hour shifts. The position is primarily indoors and involves frequent stationary work on hard surfaces, occasional bending, handling, pulling, reaching, or stooping, and occasional lifting up to 50 pounds. Moving heavier or awkward items may be required with assistance.
Requirements
- Prior front-line or customer service experience preferred.
- Previous sales experience preferred.
- Results-driven, with demonstrated success in achieving goals.
- Basic math skills preferred.
- Computer proficiency preferred.
Nice To Haves
- Prior front-line or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s membership value proposition, including acquisition, retention, perks, and member experience.
- Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies.
- Work toward business-established membership and sales goals.
- Understand BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership and credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and processes, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when needed.
- Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
- Maintain club policies and procedures and support club standards for stocked merchandise, promotional execution, accurate signage, and cleanliness.
- Support a safe and positive environment, collaboration, inclusion, and member service standards.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
