T-Mobile Retail Sales Associate ROCKAWAY | Mount Hope Ave $1000 Sign on Bonus
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. Mobile Associates work on a retail team as brand ambassadors, creating energy around products and services and putting customer needs first. They build relationships with customers, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role: associates develop the skills and expertise needed to be promoted to Mobile Expert upon completion of training. Associates build proficiency in customer service while providing a high-quality customer experience and fostering customer loyalty. They help customers continue their shopping journey, demonstrate technology, recommend personalized device, service, accessory, and Internet of Things solutions, and guide customers through purchases with thoughtful questions and informative answers. They also learn to use digital tools, complete training on store processes and systems, and work with colleagues across business and customer service channels to resolve issues and identify small-business leads. The role is available at the Rockaway, New Jersey location on Mount Hope Avenue. The listed hourly pay range is $15.92–$30.00. The posting advertises a $1,000 sign-on bonus.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Sell personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
- Work with the team to develop skills in preparation for promotion to Mobile Expert upon training completion.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
- $1,000 sign-on bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
