Part-Time Retail Sales Associate

Live Parallel•Orlando, FL

1d•Onsite

About The Position

Retail Sales Associates care for patients and customers at Surterra Wellness retail locations by providing product and industry knowledge, exceptional service, and an inclusive store experience. Surterra Wellness is a retail brand under Parallel, a multi-state cannabis company operating in Florida, Massachusetts, and Texas. This part-time role involves approximately 15–20 hours per week, with shifts typically lasting 3–5 hours. Availability is required for at least two evenings (starting at 3:30 or 5:30 p.m. and ending at 8:30 p.m.) and one weekend day. The store is open 10 a.m.–8 p.m. Saturday and 11 a.m.–6 p.m. Sunday. The associate provides cannabis product recommendations, supports patient intake and order processing, maintains accurate records and patient confidentiality, addresses customer concerns, and keeps the store clean. The role requires flexibility to work evenings, weekends, and holidays and includes prolonged stationary work and occasional lifting and reaching. Some additional physical requirements listed in the posting apply only to NETA (Massachusetts) and Surterra Wellness (Florida) market driving roles.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Flexible availability, including evenings, weekends, and holidays; availability for at least two evenings and one weekend day is specified.
One year of experience in retail or a related industry where customer service is critical.
Ability to operate a computer and other office machinery constantly.
Strong attention to detail and ability to multitask and manage time effectively.
Excellent communication and organizational skills.
Ability to manage difficult situations and resolve them in a timely, professional manner.
Proficiency with Microsoft Office Suite.
Must remain in a stationary position for prolonged periods during the shift.
Ability to assist with lifting stock and materials.
Ability to occasionally position oneself to retrieve products or materials in the store.

Nice To Haves

Experience in the cannabis industry.

Responsibilities

Provide customer service that exceeds expectations and build rapport using the established service model.
Recommend cannabis products to customers and caregivers, discussing therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake and enter and maintain paperwork and patient records.
Receive, prepare, and complete patient orders and sales accurately using point-of-sale (POS) systems.
Maintain accurate activity and customer records in accordance with state, local, and federal regulations.
Protect sensitive patient information and maintain confidentiality in alignment with HIPAA requirements.
Escalate customer conflicts or complaints appropriately and support long-term patient relationships and brand loyalty.
Maintain store cleanliness on a daily basis.