Retail Sales Associate Part Time

BJ's Wholesale Club • Waldorf, MD

7d • $17 - $21

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, supports member renewals and upgrades, and provides service for membership and credit card questions, merchandise returns and exchanges, product lookups, and order pickups. The role focuses on delivering an excellent and efficient member experience while meeting established sales and business goals.

The associate follows club policies and procedures, supports a safe and positive environment, and works collaboratively to maintain daily club standards. Duties may include assisting with Buy Online and Pick Up In Club (BOPIC) orders and working in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s membership acquisition, retention, perks, and member experience value proposition.
• Actively pitch and sell membership programs to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and results.
• Understand BJ’s membership options and co-brand credit card.
• Provide first-line service for membership matters, credit card applications, general inquiries, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when needed.
• Assist members with BOPIC orders.
• Maintain club policies and procedures and support club standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.
• Support a safe and positive environment and collaborate respectfully with team members.
• Maintain a friendly and positive attitude and deliver daily GOLD member and club standards.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; fees may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options; eligibility varies by position.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed