Retail Sales Associate - Part Time
About The Position
The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products suited to their needs, while serving as an ambassador for Cresco Labs’ mission. The role uses customer service, product knowledge, and compliance with applicable state and company regulations to provide a high-quality customer experience. Advisors support the customer lifecycle from check-in and consultation through order fulfillment and checkout, with regulatory compliance central to their work. The position offers training in cannabis product knowledge, industry compliance, customer interactions, and a consultative, personalized sales approach. It combines problem solving, inventory management, teamwork, technical skills, and customer service. Dispensaries are typically open seven days a week; part-time schedules are 15–25 hours weekly, typically during peak hours, and may include opening and closing shifts, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- At least one year of customer service experience.
- Flexibility to work shifts that may include opening, closing, weekends, and holidays.
- Excellent customer service skills and ability to engage with customers.
- Ability to learn and apply technical and product-related information in a professional, consultative manner.
- Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
- Must be at least 21 years old to apply.
- Must comply with all legal and company regulations for working in the industry.
- Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.
Nice To Haves
- Retail or hospitality experience is preferred.
Responsibilities
- Greet customers and provide a welcoming, high-quality experience.
- Build customer relationships by asking questions, listening to customer needs, and fostering a reassuring environment.
- Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
- Use effective selling and cross-selling techniques to build baskets.
- Verify customer documentation and identification.
- Help verify order accuracy and dispense orders to customers in a timely manner.
- Label and package customer orders.
- Handle cash accurately in the company Point of Sale system and follow Standard Operating Procedures (SOPs).
- Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
- Perform routine product inventory counts.
- Keep product stock organized and compliant with regulations.
- Help managers organize sales floor merchandise and product displays.
- Follow store security measures and safety requirements in accordance with company SOPs.
- Help keep the store clean and organized for customers and the team.
- Escalate employee or customer issues to management.
Benefits
- Major medical insurance for eligible employees.
- Dental insurance for eligible employees.
- Vision insurance for eligible employees.
- 401(k) match program for eligible employees.
- FSA/HSA programs for eligible employees.
- Long-term and short-term disability options for eligible employees.
- Life insurance and AD&D for eligible employees.
- Paid holidays for eligible employees.
- Paid time off for eligible employees.
- Possible annual discretionary bonuses.
- Possible stock options.
- Employee discount program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
