Seasonal Retail Sales Associate, Mall of America

Macy's•Bloomington, MN

20h•Onsite

About The Position

As a Seasonal Retail Selling Colleague at Macy’s Mall of America, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, provide personalized recommendations, connect them with appropriate products and services, and build trust and loyalty while working toward sales goals. The position involves more than cashiering: you keep customer needs at the center of your work and help maintain a clean, organized, inviting shopping space. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they engage customers in friendly, personal conversations, maintain merchandise and displays, process damages and items for return to vendors, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their shopping, and provide a sincere farewell. Seasonal colleagues are typically scheduled for 10–20 hours per week. Actual hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Willingness to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices, including handheld equipment and cash registers.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.

Responsibilities

Provide warm, attentive customer service and personalized product recommendations.
Build customer relationships and support customer loyalty through genuine hospitality and product knowledge.
Work toward daily sales goals and contribute to individual and store results.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor clean, organized, shoppable, and ready for customers.
Merchandise new receipts and process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing and assist with merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and thank customers at the end of their visit.
Collaborate with colleagues and support one another in serving customers and communities.
Use register and handheld equipment to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.