Retail Sales Associate - Part Time

Curaleaf•Horsham, PA

7d•Onsite

About The Position

Curaleaf is hiring a part-time Retail Sales Associate to serve as a customer-facing product resource and deliver welcoming, informative, inclusive service. The role helps customers explore cannabis products and make appropriate selections, builds customer relationships, supports sales goals, and contributes to a positive team and store environment. Associates also perform daily retail operations, follow applicable procedures and regulations, and maintain store standards. The position is based at 255 Horsham Rd, Horsham, PA 19044, with availability of 4–29 hours per week. Evening, weekend, and holiday shifts are required; occasional overnights are also mentioned.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and customer satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time-management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues.
Conflict-resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and lasting customer relationships.
Collaborative approach and commitment to teamwork.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and provide an exceptional customer experience.
Build customer relationships, ask questions, and provide personalized product advice.
Address customer concerns and resolve issues to support customer satisfaction.
Enroll guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow store procedures and regulations.
Check customer IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked, including the sales floor and backroom.
Assist with inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight promotions, deals, and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment and take on additional duties as needed.