Retail Sales Associate - Part Time

Curaleaf•Boca Raton, FL

10d•Onsite

About The Position

As a part-time Retail Sales Associate at Curaleaf, you’ll represent the brand and help customers explore cannabis products while delivering excellent service. You’ll create a welcoming, informative, inclusive, and engaging experience by learning about customers’ needs, offering personalized product advice, processing purchases, and building trust. The role also supports store operations, product availability, sales goals, and a positive team environment in a fast-paced, compliance-driven retail setting.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role, focused on service and customer satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency to support transactions and reporting.
Positive, proactive approach to resolving customer issues.
Strong conflict resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to working well within a team.
Ability to stand for extended periods; walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds regularly; occasionally climb, balance, and lift up to 50 pounds; and meet close-vision requirements (clear vision at 20 inches or less).
Ability to work in confined spaces and tolerate potential exposure to dust, pollen, and plant pathogens, as well as high-stress and changing work conditions.

Nice To Haves

Sales experience involving KPI tracking and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and warmly to provide an exceptional customer experience.
Build customer relationships, ask questions to understand needs, and provide personalized product advice.
Address customer concerns and resolve issues professionally.
Encourage customers to enroll in rewards programs.
Collaborate with teammates to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow required procedures and regulations.
Check customer IDs, update customer profiles, and accurately process transactions.
Keep the store clean, organized, and stocked, including the sales floor and backroom.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, product knowledge, and trust-building.
Highlight promotions, deals, and complementary items at checkout.
Stay current on promotions and product updates.
Adapt to changing needs in a fast-paced retail environment and take on additional duties as needed.