Retail Sales Associate - Part Time

Curaleaf•Jacksonville, FL

10d•Onsite

About The Position

As a Retail Sales Associate at Curaleaf, you’ll represent the brand and help customers explore cannabis products by providing knowledgeable, personalized advice and high-quality service. You’ll help create a welcoming, informative, inclusive, and engaging experience for all guests, including first-time shoppers, while building trust and supporting customer satisfaction. The role also supports daily store operations, including opening and closing, cash handling, ID checks, customer profile updates, transaction processing, maintaining store standards, and assisting with inventory and online orders. Associates work collaboratively in a fast-paced, compliance-driven retail environment and contribute to sales goals by using product knowledge, highlighting promotions, and recommending complementary products. This is a part-time role with 15–25 hours of shift availability; weekend availability is strongly preferred. The position is located at 9760 San Jose Blvd, Jacksonville, FL 32257, and pays $15.00 per hour. The work environment may include exposure to dust, pollen, and plant pathogens and may involve confined spaces and changing conditions.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role, focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills for interacting with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues.
Strong conflict-resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to working effectively with a team.
Ability to meet the physical requirements, including standing for extended periods, walking, talking or hearing, stooping, kneeling, crouching or crawling, using hands and fingers, reaching, lifting up to 25 pounds regularly and up to 50 pounds occasionally, and close vision.
Ability to work in confined spaces and tolerate a high-stress, changing work environment.

Nice To Haves

Sales experience involving KPI tracking and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally to provide an exceptional customer experience.
Build genuine customer connections, ask thoughtful questions, and provide personalized product advice.
Address customer concerns professionally and resolve issues to support satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Collaborate with teammates to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check customer IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory work, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight deals and complementary items at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced and changing retail environment.
Take on additional duties as needed to support the team and store success.