Retail Sales Associate - Part Time

Sunnyside•Newark, OH

About The Position

The Wellness Advisor at a Sunnyside dispensary advises recreational and medicinal customers and caregivers on selecting cannabis products for their needs, and represents Cresco Labs’ mission to normalize, professionalize, and revolutionize cannabis. The role uses customer service, product knowledge, and compliance with state and company regulations to provide a high-quality customer experience throughout the customer lifecycle, from check-in and consultation through order fulfillment and checkout. The position offers opportunities to learn cannabis product knowledge and industry compliance standards, develop skills for handling different customer interactions, and provide consultative, personalized sales service. The role also combines problem solving, inventory management, teamwork, technical skills, and customer service. Dispensaries are typically open seven days a week, and flexibility across opening and closing shifts, weekends, and holidays is valued. Part-time schedules are 15–25 hours per week and are typically based around peak hours.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or up to 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a best-in-class experience.
Build customer relationships by asking questions, listening attentively to customer needs, and creating a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to help them select products.
Use effective selling and cross-selling techniques to build customer baskets.
Verify customer documentation and identification.
Help verify order accuracy and ensure orders are dispensed to customers in a timely manner.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with regulations.
Help managers organize sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help keep the store clean and organized for customers and the team.
Escalate employee or customer issues to management.