Retail Sales Associate, North Point - Full Time

Macy's • Alpharetta, GA

2d • Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and use product knowledge and customer engagement to achieve sales goals and build loyalty. The role also involves maintaining a clean, organized, and inviting shopping space.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they build customer relationships, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty program benefits, and provide a thoughtful, appreciative close to each interaction. Teamwork, collaboration, continuous improvement, and dependable attendance are important parts of the role.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires frequent use of computers and other technology, including handheld equipment and a cash register.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
• Ability to work independently and contribute to a team.
• Ability to use electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Engage customers with genuine hospitality, understand their needs, and offer personalized product and service recommendations.
• Use product knowledge, customer engagement, and smart selling behaviors to meet daily sales goals and build customer loyalty.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Keep the sales floor clean, organized, prepared, and shoppable.
• Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
• Collaborate with colleagues and support teammates in serving customers and the community.
• Learn from colleagues and strive to improve individual and store results.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed