About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-focused selling with genuine hospitality to create personalized shopping experiences. You learn what customers need, recommend relevant products and services, build trust, meet sales goals, and encourage customer loyalty. You also help maintain a clean, organized, inviting shopping space. The role is more than cashiering: it centers on customer engagement, teamwork, selling, and creating welcoming experiences. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and popular products, and keeping current on trends and promotions. They welcome customers and build relationships through friendly, personal conversations. During the day, they recover the sales floor and fitting rooms, update signs and prices, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and end interactions with a sincere thank-you. Colleagues support one another, take pride in their work, and seek to improve individual and store results. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Comfort handling electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Provide warm, personalized customer service and build customer relationships.
  • Understand customer needs and recommend appropriate products and services.
  • Meet sales goals through customer engagement and effective selling behaviors.
  • Acquire new customers by opening credit accounts and sharing loyalty program benefits.
  • Learn about new arrivals, popular products, trends, and promotions.
  • Maintain a clean, organized, and shoppable sales floor and fitting rooms.
  • Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
  • Ensure customers have what they need and conclude interactions with a sincere thank-you.
  • Collaborate with colleagues and support a welcoming customer experience.
  • Use electronic devices and process register transactions as needed.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
  • Competitive pay
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