Retail Sales Associate Part Time

BJ's Wholesale Club • Nashua, NH

4d

About The Position

The Retail Sales Associate promotes BJ’s membership programs and delivers member service. The role includes acquiring new members, renewing and upgrading memberships, cross-selling loyalty programs, and assisting with merchandise returns, exchanges, pick-ups, and member inquiries. The associate serves as a first point of contact for membership and co-brand credit card questions, resolves concerns, supports online orders picked up in the club, and follows club policies and procedures. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior front-line or customer service experience, or previous sales experience, is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.

Nice To Haves

• Prior front-line or customer service experience, or previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs to potential members and sell membership products to new and existing members.
• Work toward business benchmarks and sales goals.
• Understand BJ’s membership options and co-brand credit card.
• Provide customer service for membership and credit card applications, general questions, merchandise returns and exchanges, product lookups, and pick-ups.
• Follow tax-exempt and resale membership retention processes, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support club standards for stocking, promotional plans, signage, cleanliness, and organization.
• Work in other departments and perform other duties as assigned.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed