About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create personalized customer experiences. You learn what customers need, recommend relevant products and services, share product knowledge, and build trust and loyalty while working toward sales goals. The role includes maintaining a clean, organized, and inviting shopping space, supporting customers on the sales floor and in fitting rooms, and collaborating with colleagues to deliver store results.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Resourcefulness and eagerness to start new tasks, adapt to changing priorities, and work both independently and as part of a team.
  • Ability to use electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Welcome customers and create friendly, personalized conversations to build customer relationships.
  • Understand customer needs and recommend appropriate products and services.
  • Meet daily sales goals through customer engagement and effective selling behaviors.
  • Acquire new customers by opening credit accounts and sharing loyalty program benefits.
  • Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
  • Maintain a clean, organized, and shoppable sales floor and fitting rooms.
  • Update signs and pricing and support merchandise moves as needed.
  • Help customers complete their shopping experience and thank them sincerely.
  • Collaborate with and support teammates to serve customers and achieve individual and store results.

Benefits

  • Competitive pay and benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off.
  • Eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups.
  • Volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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