Retail Sales Associate - Part Time

Curaleaf•Lorain, OH

7d•Onsite

About The Position

As a Retail Sales Associate at Riviera Creek, managed by Curaleaf, you will be a customer-facing representative and product resource, helping customers explore cannabis products and providing high-quality service. You will create a welcoming, informative, inclusive, and engaging experience by recommending products, processing purchases, and assisting first-time shoppers. The role supports customer relationships, store operations, sales goals, and a positive team environment in a fast-paced, compliance-driven retail setting. The position offers 5–29 hours per week, with weekend availability strongly preferred, and pays $15 per hour.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking, time-management, and organizational skills.
Comfort with technology and willingness to learn tools used for operations and customer engagement.
Effective de-escalation and conflict-resolution skills, with a calm, solution-oriented approach under pressure.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues and supporting a good guest experience.
Initiative, a team-first attitude, and ability to support store leadership and build customer relationships.

Nice To Haves

Sales experience focused on tracking key performance indicators and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and provide an exceptional customer experience.
Build customer relationships, ask questions, and provide personalized product advice.
Address customer concerns and resolve issues to support satisfaction.
Enroll guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check customer IDs, update customer profiles, and accurately process transactions.
Keep the store clean, organized, and stocked, including the sales floor and backroom.
Support inventory work, including restocking, fulfilling online orders, and counting products.
Meet or exceed daily sales goals through upselling, trust-building, and product knowledge.
Promote deals and complementary products at checkout.
Keep current on promotions and product updates.
Adapt to changing needs in a fast-paced retail environment and take on additional duties as needed.