Retail Sales Associate - Part Time

Sunnyside•Miami, FL

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products suited to their needs. The role represents the company’s mission to normalize and professionalize cannabis and provides a best-in-class customer experience through customer service, product knowledge, and compliance with state and company regulations. Responsibilities span the customer lifecycle, from check-in and consultation through order fulfillment and checkout, with regulatory compliance at the forefront. The position offers training in cannabis product knowledge, industry compliance, and customer interactions, and uses a consultative, personalized sales approach. It also combines problem solving, inventory management, teamwork, technical skills, and customer service. Part-time schedules are 15–25 hours per week and are typically based around peak hours. Dispensaries are generally open seven days a week, and employees should be flexible to work opening and closing shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a welcoming, high-quality experience.
Build customer relationships by asking questions, listening to needs, and fostering a reassuring environment.
Educate customers on cannabis products and their varying effects to support product selection.
Use effective selling and cross-selling techniques to build customer baskets.
Verify customer identification and required documentation.
Help verify the accuracy of customer orders being dispensed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with regulatory and company standards.
Conduct routine inventory counts.
Keep product stock organized and compliant with applicable regulations.
Assist managers with organizing sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help maintain an organized and clean store environment for customers and team members.
Escalate employee or customer issues to management.