Retail Sales Associate - Part Time

Curaleaf•Harrisburg, PA

3d•Onsite

About The Position

As a part-time Retail Sales Associate at Curaleaf, you will represent the brand and help customers explore cannabis products through knowledgeable, personalized service. You will create a welcoming, informative, inclusive, and engaging experience for guests, build trust with customers, and support their purchases and product choices. The role is based at 7040 Jonestown Rd, Harrisburg, PA 17112, with availability for 15–29 hours per week; weekend availability is strongly preferred. The hourly pay rate is $16.00. The position combines customer service and sales with store operations. Associates assist with opening and closing, cash handling, identity checks, customer profiles, transactions, inventory, online orders, and keeping the store clean, organized, and stocked. The work takes place in a regulated, fast-paced retail environment and requires flexibility, including availability for evenings, weekends, holidays, and occasional overnights. The role requires standing for extended periods and may involve walking, stooping, kneeling, crouching, crawling, reaching, and lifting. Employees may be exposed to dust, pollen, and plant pathogens and must be able to work in confined spaces and adapt to a changing, high-stress environment.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills for connecting with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn tools used in daily operations and customer engagement.
Solid time-management and organizational skills.
Effective de-escalation and conflict-resolution skills, with a calm, solution-oriented approach under pressure.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues and maintaining a good guest experience.
Initiative, a team-first attitude, and ability to build rapport and lasting customer relationships.
Ability to stand for extended periods; walk; talk or hear; stoop, kneel, crouch, or crawl; use hands and fingers to feel; reach with hands and arms; and lift up to 25 pounds regularly as needed for the job.
Ability to occasionally climb, balance, and lift up to 50 pounds.
Close vision (clear vision at 20 inches or less).
Ability to tolerate potential exposure to dust, pollen, and plant pathogens; work in confined spaces; tolerate stress; and adapt to a changing environment.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally to provide an exceptional customer experience.
Build genuine customer connections, ask thoughtful questions, and provide personalized product recommendations.
Address customer concerns professionally and resolve issues to support customer satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Collaborate with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check identification, update customer profiles, and process transactions accurately.
Keep the sales floor and backroom clean, organized, and stocked.
Support inventory work, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight promotions, deals, and complementary products at checkout.
Keep current on promotions and product updates.
Adapt to a fast-paced and changing retail environment and take on additional duties as needed.
Support store leadership and contribute to the success of the store.