Retail Sales Associate - Part Time

Sunnyside•Leicester, MA

20d

About The Position

The Wellness Advisor at a Sunnyside dispensary advises recreational and medicinal customers and caregivers on selecting cannabis products that suit their needs. The role represents the company’s mission to normalize, professionalize, and revolutionize cannabis, providing a high-quality customer experience through customer service, product knowledge, and compliance with state and company regulations. Wellness Advisors support the full customer lifecycle, from check-in and consultation through order fulfillment and checkout. The position combines consultative sales and customer service with problem solving, inventory management, teamwork, and technical tasks. Employees receive opportunities to learn cannabis product knowledge and compliance standards, develop skills for varied customer interactions, and gain experience with a personalized sales approach. Dispensaries are typically open seven days a week. Part-time schedules are 15–25 hours per week and are generally based around peak hours; flexibility across opening and closing shifts, weekends, and holidays is valued.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and professionally apply technical and product-related information in a consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or up to 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience is preferred.

Responsibilities

Greet customers and provide a best-in-class experience.
Build customer relationships by asking about and listening to customer needs, while fostering a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques to build customer baskets.
Verify customer documentation and identification.
Help verify that orders dispensed to customers are accurate and timely.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Conduct routine inventory counts.
Keep product stock organized and compliant with applicable regulations.
Assist managers with organizing sales floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help maintain an organized and clean store environment for customers and team members.
Escalate employee or customer issues to management.