Retail Sales Associate Part Time

BJ's Wholesale Club • Newnan, GA

4d

About The Position

The Retail Sales Associate is responsible for acquiring, renewing, and upgrading memberships; cross-selling BJ’s loyalty programs; and assisting members with merchandise returns, exchanges, pick-ups, and general service inquiries. The role provides efficient, high-quality member service and supports a safe, positive, and inclusive club environment.

The associate promotes BJ’s membership value proposition, works toward business-established goals, and serves as a first point of contact for membership and credit card questions, product lookups, and member concerns. The position also supports club standards, follows company policies and procedures, and may assist in other departments as needed.

Requirements

• Prior front-line or customer-service experience preferred.
• Previous sales experience preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Nice To Haves

• Prior front-line or customer-service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools.

Responsibilities

• Promote BJ’s membership value proposition, including acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies.
• Work toward business-established benchmarks and sales goals.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Assist members with membership and credit card applications, questions, merchandise returns, exchanges, product lookups, and pick-ups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and contribute to daily GOLD club standards, including stocking, promotional execution, signage, cleanliness, and organization.
• Work as part of a team to provide a safe, positive, inclusive member and team-member environment.
• Access and read department production or financial performance reporting and understand how execution affects business results.
• Maintain regular, predictable, full attendance.
• Perform other assigned duties, including work in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision plans.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed