Retail Sales Associate - Apparel/Shoes

PGA Tour•Norwalk, CT

About The Position

The Soft Goods Associate engages Customers in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance the Customer experience. The Associate provides world-class service, builds lasting Customer relationships, shares product knowledge, and supports front-end operations such as returns, exchanges, and promotions. The role also involves maintaining merchandise stock and presentation, keeping areas and equipment clean and operational, collaborating with the team, and providing feedback to management.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
High school diploma or equivalent.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage with Customers and provide world-class service by using PGATSS Service behaviors.
Build lasting Customer relationships that encourage repeat visits.
Seek out and engage Customers throughout Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms.
Maintain working knowledge of Front-End operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist when needed.
Help maintain merchandise stock and visual presentation in Soft Goods areas to support sales and the Customer experience.
Ensure Soft Goods areas, equipment, and supplies are maintained and operational.
Keep the Soft Goods area clean and professionally presented.
Explain product features, benefits, and differences to Customers using in-depth product knowledge.
Demonstrate ethical conduct, safety, and compliance across departments.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
Promote products and services by informing and educating Customers about available offerings.
Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.