Retail Sales Associate - Apparel/Shoes
About The Position
At PGA TOUR Superstore, the Retail Sales Associate is a self-motivated, flexible team player who helps support the company’s growth and its vision to inspire people through golf and tennis. Reporting to the Sales and Service Manager, the Soft Goods Associate engages customers in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance the customer experience. The role includes assisting with front-end operations, keeping merchandise stocked and visually appealing, sharing product knowledge, maintaining a clean and professional environment, and building lasting customer relationships. The Associate collaborates with the team and provides feedback to management to support a top-tier shopping experience. PGA TOUR Superstore is part of the Arthur M. Blank Family of Businesses and describes its associate culture as family-oriented. The company is an equal opportunity employer committed to a diverse and inclusive work environment. Duties and responsibilities may change at any time with or without notice.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience is preferred.
Responsibilities
- Engage customers encountered throughout the Soft Goods areas and provide world-class service using PGATSS service behaviors, building relationships that encourage customers to return.
- Seek out and engage customers in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
- Keep Soft Goods merchandise stocked and visually appealing to support sales and the customer experience.
- Ensure Soft Goods areas, equipment, and supplies are maintained and operational.
- Maintain a clean, professional presentation in the Soft Goods areas.
- Explain the features, benefits, and differences of products across Soft Goods categories to customers.
- Promote ethical conduct, safety, and compliance across departments.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presentation throughout each promotion using bulletins on The Links.
- Inform, educate, and promote customers on the company’s products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
