Retail Sales Associate - Apparel/Shoes

PGA Tour Superstore•Dublin, CA

2d•$18 - $20

About The Position

At PGA TOUR Superstore, the Retail Sales Associate helps drive the business and deliver a welcoming customer experience. The role serves customers in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms by offering product knowledge, maintaining merchandise and displays, and supporting front-end operations. The Associate reports to the Sales and Service Manager and works with the team to build lasting customer relationships and provide world-class service. The Associate helps keep the Soft Goods areas, equipment, and supplies stocked, visually appealing, clean, professional, and operational. The role also involves staying informed about promotions and marketing events, promoting products and services, following safety and compliance practices, and sharing operational and merchandising feedback with management. Duties may change with or without notice. PGA TOUR Superstore is an Equal Opportunity Employer committed to a diverse and inclusive work environment and prohibits discrimination and retaliation.

Requirements

High school diploma or equivalent.
Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities and meet deadlines and objectives.
Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience is preferred.

Responsibilities

Engage customers throughout the Soft Goods areas and provide world-class service using PGATSS service behaviors.
Build lasting customer relationships that encourage repeat visits.
Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons, and assist with them as needed.
Keep apparel, footwear, clearance, and fitting-room merchandise stocked and presented at a high visual standard.
Ensure Soft Goods areas, equipment, and supplies are maintained and operational.
Maintain a clean, professional presentation in the Soft Goods area.
Explain product features, benefits, and differences to customers using in-depth product knowledge.
Demonstrate ethical conduct and follow safety and compliance practices across departments.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
Promote products and services by informing and educating customers.
Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.