Retail Sales Associate-Apparel/Shoes

PGA Tour•Lady Lake, FL

About The Position

A Soft Goods Associate engages Customers in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance the Customer experience. The role supports front-end operations, helps keep merchandise well-stocked and visually appealing, and provides product knowledge and world-class service. The Associate maintains a clean, professional environment, builds lasting Customer relationships, collaborates with the team, and provides feedback to management.

Requirements

High school diploma or equivalent.
Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage every Customer encountered and provide world-class service using PGATSS Service behaviors.
Build lasting relationships that encourage Customers to return.
Seek out and engage Customers throughout Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms.
Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
Help maintain merchandise presence and visual presentation in Soft Goods areas at a premiere stock level.
Ensure Soft Goods areas, equipment, and supplies are maintained and operational.
Keep the Soft Goods area clean and professionally presented.
Demonstrate product knowledge and explain product features, benefits, and differences to Customers.
Promote ethical conduct, safety, and compliance across departments.
Stay informed about merchandising promotions and marketing events and maintain a strong merchandising presence throughout promotion cycles using bulletins on The Links.
Promote the company’s products and services by informing and educating Customers.
Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.