Retail Sales Associate - Mill Valley

Pet Food Express • Mill Valley, CA

6d • $18 - $19 • Onsite

About The Position

Pet Food Express is seeking a sales-driven Retail Sales Associate to help pet parents find products and solutions for their pets. Sales Consultants proactively engage customers, ask questions to understand their needs, and make tailored recommendations using the Pet Food Express Whole Life Approach. They also provide product education, operate the cash register, stock shelves, and help maintain a friendly, clean, and informative store environment. The role includes daily training and ongoing learning about products, promotions, sales skills, and the pet community. Candidates should be prepared for the physical requirements of unloading shipments, stocking merchandise, and completing store-cleaning tasks.

Requirements

• A passion for pets and a desire to help pet parents find suitable solutions.
• A sales-driven attitude and desire to exceed goals.
• A warm, welcoming personality and strong customer-service mindset.
• Eagerness to learn and participate in daily educational activities.
• Dependability, reliability, strong attendance, and punctuality.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch, and perform repetitive motions throughout a shift.

Nice To Haves

• Previous retail experience.
• Previous pet experience.

Responsibilities

• Proactively approach and engage customers and their pets.
• Ask questions to understand customer needs and build lasting relationships.
• Use the Pet Food Express Whole Life Approach to provide tailored product recommendations.
• Participate in daily training and ongoing educational programs to improve product knowledge and sales skills.
• Stay up to date on new products, promotions, and the pet community.
• Educate customers about product benefits and help address their pets' unique needs.
• Maintain reliable attendance and punctuality to support store operations and team collaboration.
• Operate the cash register efficiently and provide a friendly checkout experience.
• Unload shipments and stock the store, including lifting heavy items.
• Clean and maintain the store, including sweeping, mopping, and cleaning pet messes as needed.
• Perform additional duties as assigned to support overall store operations.

Benefits

• Career paths and advancement opportunities.
• Continued learning, development, and leadership training.
• Generous in-store employee discount that extends to family.
• Company-sponsored benefits, including life insurance, pet insurance, and an Employee Assistance Program.
• Paid time off and health insurance eligibility for full-time employees.
• 401(k) with employer match.
• Employee referral bonuses.
• Bring a well-behaved pet to work.
• Opportunities to participate in community events and initiatives, including fundraisers and adoption events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed