Driver - FS

0793ba88-3e93-431f-951c-19137e666f21•Springdale, AR

About The Position

The Retail Sales Associate supports retail sales and customer service while assisting the Branch Manager with administrative and operational duties related to branch operations. The role includes greeting customers, answering questions, providing product information, demonstrating products, recommending and suggesting items, handling complaints and refunds professionally, and keeping up to date on products, training, promotions, and sales. It also involves processing customer payments, maintaining merchandise inventory, displaying merchandise, and organizing and restocking the selling floor and stock areas. The associate assists with counter sales; pulling, packing, and preparing orders for outside sales personnel; daily store administration, including opening and closing; and managing work and employee schedules. The position also assists with product deliveries and forklift upkeep. The work takes place in a warehouse environment with seasonal hot and cold temperatures and includes lifting and carrying products weighing up to 50 pounds.

Requirements

At least 2 years of experience in the industrial industry, with some knowledge of products sold.
Excellent written and oral communication skills.
Excellent customer service skills.
Ability to gather information and make decisions.
Prioritization, time-management, and organizational skills.
Relationship-management skills.
Driving record must be in good standing for delivery assistance.
Ability to efficiently use a personal computer with a standard keyboard and mouse.
Ability to communicate in English to locate, read, and report information.
Ability to regularly sit, stand, walk, stoop, kneel, and crouch.
Ability to lift, lower, and carry products weighing up to 50 pounds.

Responsibilities

Assist the Branch Manager with counter sales, pulling, packing, and preparing orders for outside sales personnel.
Assist with daily administration of store operations, including opening and closing, and managing work and employee schedules.
Welcome and engage customers as they enter the store; assess their needs and suggest solutions.
Provide product information, advice about sales and promotions, product recommendations, and demonstrations as needed.
Set and attain sales goals and use upselling techniques to increase store sales.
Operate cash registers and process cash, check, and credit-card payments.
Handle customer complaints and refunds courteously and professionally.
Maintain merchandise inventory, assist with merchandise displays, and organize, clean, and restock the store and stock areas throughout the day, before opening, and after closing.
Develop product knowledge by reading current vendor tags and attending training classes; stay informed about promotional events and sales.
Assist with product delivery.
Maintain the forklift, check its water level, and keep it clean.
Perform other duties as assigned by the Manager.