Retail Sales Associate - Part Time

Sunnyside•Washington, PA

About The Position

The Wellness Advisor at a Sunnyside dispensary advises recreational and medicinal customers and caregivers on selecting cannabis products that suit their needs. The role represents Cresco Labs’ mission to normalize and professionalize cannabis and provides a consultative, personalized customer experience while following applicable state and company regulations. Responsibilities span the customer lifecycle, from check-in and consultation through order fulfillment and checkout. The position offers opportunities to develop cannabis product knowledge and understanding of industry compliance standards, learn to handle varied customer interactions, and build experience across sales, problem solving, inventory management, teamwork, technical tasks, and customer service. Dispensaries are typically open seven days a week. Part-time schedules are 15–25 hours per week, usually based around peak hours, with flexibility across opening and closing shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least one year of customer-service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer-service skills and ability to engage with customers.
Ability to learn and professionally apply technical and product-related information in a consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or up to 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a welcoming, high-quality experience.
Build customer relationships by asking about and attentively listening to customer needs.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques to build customer baskets.
Verify customer identification and other required documentation.
Help verify that dispensed orders are accurate and completed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow standard operating procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with regulatory and company standards.
Conduct routine inventory counts.
Keep product stock organized and compliant with regulations.
Help managers organize sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help keep the store clean and organized for customers and the team.
Escalate employee or customer issues to management.