Retail Sales Associate - Part Time

Curaleaf•Phoenix, AZ

5d•Onsite

About The Position

As a Retail Sales Associate at Curaleaf, you’ll be the face of the brand and a resource for customers exploring cannabis products. You’ll create a welcoming, informative, inclusive, and engaging experience by helping guests find products suited to their needs, providing personalized recommendations, processing purchases, and building trust with customers. The role is in a fast-paced, compliance-driven retail environment and includes customer service, sales, store operations, inventory support, and maintaining store standards.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role, with a focus on service and customer satisfaction.
At least 6 months of experience using point-of-sale (POS) systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills and ability to connect with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Solid time-management and organizational skills.
Effective de-escalation skills and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Strong conflict-resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Ability to work collaboratively as part of a team.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests in a warm, professional manner and provide an exceptional customer experience.
Build genuine customer connections, ask thoughtful questions, and offer personalized product advice.
Address customer concerns professionally and resolve issues to support customer satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work collaboratively with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow required procedures and regulations.
Check customer IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, relationship-building, and product knowledge.
Highlight deals and complementary items at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment and take on additional duties as needed.