Retail Sales Associate, Mall Del Norte - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. You build customer relationships, work toward sales goals, and help inspire loyalty through product knowledge and friendly, personal service. The role also involves keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and popular items, and staying informed about trends and promotions. During the day, they welcome customers, engage in personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers with their purchases, and finish interactions with a sincere thank-you. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays. Physical demands include talking, lifting, frequent movement, standing, reaching, and other activities described below.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoys meeting people, learning about them, and sharing information.
- Resourceful, eager to start a new venture, and able to adapt to changing priorities.
- Able to work independently and contribute to a team.
- Able to use electronic devices.
- Able to talk, lift, move frequently, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
- Able to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Able to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Engage customers with genuine hospitality and learn about their needs.
- Recommend appropriate products and services using product knowledge.
- Build customer relationships, achieve sales goals, and encourage customer loyalty.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
- Update signs and pricing and support merchandise moves as needed.
- Share loyalty program benefits, assist customers with their purchases, and thank them for shopping.
- Collaborate with colleagues to support customers and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
