Retail Sales Associate Part Time

BJ's Wholesale Club • Massena, NY

12d • Onsite

About The Position

The Retail Sales Associate promotes BJ’s membership programs by acquiring new members, renewing and upgrading memberships, and cross-selling loyalty programs and co-brand credit cards. The role also provides member support for returns, exchanges, pick-ups, BOPIC orders, product lookups, membership questions, and other customer service inquiries. Associates are expected to deliver courteous, efficient service; resolve or escalate member concerns; follow club policies and procedures; maintain a safe, clean, organized, and well-stocked club; and work collaboratively to meet business goals. Regular, predictable, full attendance is an essential function of the job. Other duties may be assigned, including work in other departments as needed.

Requirements

• Prior front-line/customer service or sales experience is preferred.
• Results-driven, with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to occasionally lift objects up to 50 pounds; heavier or awkward objects may require assistance.

Nice To Haves

• Prior front-line/customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools.

Responsibilities

• Promote BJ’s value proposition, membership acquisition, retention, perks, and member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established goals and benchmarks.
• Understand BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pick-ups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and contribute to daily GOLD club standards, including stocking, promotional execution, accurate signage, cleanliness, and organization.
• Support a safe, positive, inclusive environment and collaborate with team members to achieve goals.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; fees may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision plans.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed