Retail Sales Associate Part Time

BJ's Wholesale Club • New Castle, DE

7d

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, including acquisitions, renewals, upgrades, and cross-selling, while providing efficient and excellent service to members. The role also supports membership and co-brand credit card inquiries, merchandise returns and exchanges, product lookups, and member pickups, including BOPIC orders. Associates follow club policies and procedures, work across departments as needed, and contribute to a safe, positive, inclusive, and clean club environment.

Requirements

• Prior frontline/customer service or sales experience is preferred.
• Results-driven, with proven success in goal achievement.
• Basic math skills are preferred.
• Computer proficiency is preferred.
• Ability to occasionally lift objects up to 30 pounds; lifting and moving heavier or awkward objects may require assistance.

Nice To Haves

• Prior frontline/customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s membership value proposition, including acquisition, retention, member perks, and the member experience.
• Pitch and sell membership programs to prospective and existing members in accordance with company policies and practices.
• Work toward established business benchmarks and sales goals.
• Understand BJ’s membership options and co-brand credit card offerings.
• Serve as a first point of contact for membership and credit card applications, general inquiries, merchandise returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support compliance.
• Follow daily GOLD Member Standards: Greet, Anticipate, Appreciate; provide fast, friendly, full, fresh, and clean service; and uphold club standards.
• Contribute to a safe and positive environment, collaborate respectfully with team members, and maintain a friendly, positive attitude.
• Understand how to access and read departmental production or financial performance reports and how execution affects business results.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed