About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create standout customer experiences. You learn what customers need, offer personalized recommendations, and connect them with relevant products and services on the sales floor and in fitting rooms. You use product knowledge and customer engagement to meet sales goals, build trust, and encourage loyalty. The role also includes keeping the shopping environment clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they build customer relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty-program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Teamwork, continuous improvement, and dependable service are important parts of the role. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. All schedules include weekend shifts. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort with customer and colleague communication and collaboration.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities.
  • Ability to work independently and contribute to team dynamics.
  • Ability to use electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Engage customers with genuine hospitality and personalized recommendations.
  • Use product knowledge and smart selling behaviors to achieve daily sales goals and store results.
  • Build customer relationships and encourage loyalty.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
  • Update signs and pricing and support merchandise moves as needed.
  • Share loyalty-program benefits and provide customers with a thoughtful, complete checkout experience.
  • Collaborate with colleagues and contribute to a supportive, continually improving team.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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