Retail Sales Associate, West Acres - Flex

Macy's•Fargo, ND

6d•Onsite

About The Position

As a Retail Selling Flex Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with appropriate products and services. You build customer relationships, meet sales goals, encourage loyalty, and help create memorable visits on the sales floor and in fitting rooms. The role also includes keeping the shopping space clean, organized, and inviting. Colleagues prepare for each day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they engage customers with friendly, personal conversations; maintain the sales floor and fitting rooms; update signs and pricing; support merchandise moves; explain loyalty benefits; and provide a sincere, helpful checkout experience. Macy’s emphasizes teamwork, customer service, continuous improvement, and achieving individual and store results. Flex Team Colleagues must work a minimum of 42 hours per quarter during the first three fiscal quarters (February–April, May–July, and August–October), and 60 hours during the fourth fiscal quarter (November–January). Colleagues are not required to pick up shifts, although shifts may be assigned on key days. Minimum hours may change, and a minimum number of weekend shifts may be required. The position requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality. Physical duties include talking, lifting, frequent movement, standing, reaching, and other tasks such as stooping, kneeling, crouching, and climbing ladders. The role also involves frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver welcoming, personalized customer service and create memorable shopping experiences.
Understand customer needs and recommend suitable products and services.
Engage customers to build relationships, acquire new customers, meet sales goals, and encourage loyalty.
Open credit accounts and share the benefits of the loyalty program.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Assist with register transactions and provide a helpful, courteous finish to each customer interaction.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.