Retail Sales Associate / Customer Service

Elements Massage • Coral Springs, FL

3d • $15 - $16

About The Position

The Retail Sales Associate / Customer Service role focuses on helping clients through a positive, meaningful experience. The associate follows a sales process to promote the monthly Elements Wellness Program and build customer loyalty. The role requires engaging with and listening to new, established, and prospective clients, as well as responding to client criticism with strong customer service. Scheduling and payments are handled using easy-to-learn computer programs.

Pay is $15–$16 per hour, depending on experience. Team members earn commission for wellness plan sales and may earn additional bonuses based on monthly conversion numbers, with opportunities to earn up to $200 or more in additional bonuses. Retail discounts and a complimentary monthly massage at the studio are also offered.

Requirements

• Ability to follow a sales process and sell wellness program memberships.
• Enjoy talking with clients and prioritize listening to them.
• Ability to turn client criticism into a positive customer service experience.
• Familiarity with modern office tools and systems, or ability to learn computer programs used for scheduling and payments.
• Motivation to support a strong work environment and client experience.

Nice To Haves

• Prior retail sales experience, particularly selling memberships or services in person to potential clients.
• Customer service experience in a spa-like or similar environment, with attention to hospitality and execution.

Responsibilities

• Follow the established sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Talk with and listen to new clients, established clients, and prospective clients.
• Respond to client criticism by delivering excellent customer service.
• Use computer programs to process scheduling and payments.
• Contribute to a positive work environment for employees and a strong client experience.

Benefits

• Bonuses based on monthly conversion numbers, with opportunities to earn up to $200 or more in additional bonuses.
• Commission for wellness plan sales.
• Retail discounts.
• A complimentary monthly massage at the studio.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed